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Client Service Questionnaire
Date
Name (optional)
We hope that this matter has been completed to your satisfaction. Please help us to improve our service to clients by completing and returning this Questionnaire. If there is a problem, then we would like to deal with it.
How well did we keep you informed?
Excellent
Good
Moderate
Poor
How helpful were we?
Excellent
Good
Moderate
Poor
How courteous were we?
Excellent
Good
Moderate
Poor
How prompt were we in dealing with your enquiries?
Excellent
Good
Moderate
Poor
How satisfied were you with the outcome of your matter?
Excellent
Good
Moderate
Poor
What did you think of our conduct of your case?
Excellent
Good
Moderate
Poor
Did we give you value for money?
Excellent
Good
Moderate
Poor
What, if anything, did you not like about our services?
What, if anything, did you particularly like about our service?
Is there anything we can do to improve our service to you?
Would you instruct us again?
Yes
No
Maybe
Will you be recommending us to others?
Yes
No
Maybe
Thank you very much for taking the time to complete this questionnaire.
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